POSITION PROFILE Directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge. Position responsibilities include training delivery in both classroom and virtual settings. This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. The position requires knowledge of managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines. JOB DUTIES AND RESPONSIBILITIES Delivers training solutions and specialized learning materials for complex technology products or processes and programs Proactively enhances knowledge and skill base by attending seminars/workshops in given field. Incorporates new knowledge in the development and/or delivery of course content Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry Conducts field employee coaching through field observation (e.g, field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledge Proactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed process Actively pursues personal training and development opportunities and relevant approved certifications Responsible for achieving KPIs that are determined to be best suited for the achieveme
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