ServiceNow Business Analyst

ServiceNow Business Analyst

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Price: 0.00 $

Location: Denver, CO Description: Our client is currently seeking a ServiceNow Business Analyst Work directly with the ServiceNow team and CMDB Class owners to define requirements and user stories as it relates to the CMDB and its integration with other ITIL processes (Change, Incident, etc.). Support the Architect in the creation of Service Maps with identified Product Owners. Work directly with the ServiceNow development team to select the most effective solution for defined requirements. Create and execute test scripts and plans to support development efforts. Assist with data quality efforts of identified CI classes. Support architecture team with CSDM implementation and maintenance within ServiceNow. Support project needs as they related to other ITOM areas such as Event Management and Performance Management. Define requirements for process updates within the CMDB for data certification and data integrity. Develop training material and process/system support documentation for project go lives. Carry out additional duties as assigned. Supervisory responsibilities No Technical skills and qualifications 4+ years of experience of eliciting requirements and designing business processes Experience implementing and supporting ServiceNow CMDB and Service Mapping. Experience and knowledge of the Common Service Data Model (CSDM) in ServiceNow. Excellent verbal and written communication skills including presentation skills ITIL v3 certification other ServiceNow certifications BA or BS degree in a related technical fi Contact: This job and many more are available through The Judge Group. Find us on the web at <A href=”http://www


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