Customer Care Representative

Customer Care Representative

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Price: 0.00 $

Our client, a leader in the heatlhcare industry is currently looking to hire Customer Care Representatives in Mason, Ohio! If you have a passion for helping others and are interested in gaining experience in the healthcare field, please apply on our website for consideration! Role will start remote, due to the pandemic, but must be local, as they will report into an office at a later date Responsibilities Answer inbound calls from members regarding their benefits 20-50 calls per day on average, but they do not focus on quantity, they focus on the quality of each call and being able to multitask. These are complex calls. Research information regarding deductibles, claim status, providers, etc. Provide excellent customer service and demonstrate a passion for helping others Will be handling sensitive information Skills Active Listening Adapting to Change CRM Telephone Etiquette Interpersonal Sensitivity Call Center Support Empathy Education High School (required) Qualifications Years of experience: 1 year Experience level: Entry Level Shift: First Working hours: 8 AM – 8 PM Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


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